Privacy Policy

Last updated: October 9, 2026

UP2U Solutions Academy ("UP2U," "we," "us," or "our") operates the UP2U Co-Pilot mobile application and this website (together, the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. We built the UP2U Co-Pilot as a decision-support tool, and we treat the information you trust us with accordingly.

1. Information We Collect

Information you provide

• Account details: if you sign in with Apple, we receive your Apple user identifier and, if you choose to share them, your name and email address (which may be an Apple private relay address).
• Decision entries: the decisions, notes, C.A.R.E. answers, Captain's Log entries and outcomes you enter, and the verdicts, plans and summaries the app generates for you.
• Photos and documents you choose to scan: if you use Decision Scan, the image you take or pick is uploaded so the document can be read.
• Questions you ask: what you type or dictate into Quick Read or Ask Joe.
• Support correspondence: messages you send us at info@up2usa.com.

Information collected automatically

• App activity: which features you use (for example, starting a Flight Plan or playing an audio title), used to run and improve the app. We do not use advertising identifiers and we do not track you across other companies' apps or websites.
• Share-link attribution: if you install the app from a shared Flight Plan card, an opaque link token so we can credit the card.
• Purchase status: Apple confirms your subscription to us so we can unlock premium features.
• Notification token: if you turn on reminders, a device token used only to deliver them.

Device features

• Microphone and speech recognition: used only while you dictate. Speech is converted to text by Apple's speech recognition; we receive the text, not the recording.
• Camera and photo library: used only when you choose to scan or pick a document.
• Apple Health: if you opt in, the app can write a State of Mind entry to Apple Health on your device. We never read Health data, and Health data is never sent to us.

We do not knowingly collect sensitive personal information, and we do not require it to use the app. Please don't include more personal detail in your entries than you need.

2. How We Use Your Information

• To provide the Services: run your Flight Plans, generate verdicts and next steps, answer Ask Joe questions, and maintain your Captain's Log.
• To create and manage your account and your subscription.
• To respond to your requests and provide support.
• To maintain, secure, and improve the Services.
• To send reminders you turn on and service-related messages, and, only with your consent, occasional product updates.

2A. AI Features and Third-Party AI Providers

Some features use artificial intelligence: Quick Read, Decision Scan, Ask Joe, and spoken answers. When you start one of these, the text, dictated words, or image you submit is sent to our servers and processed by third-party AI service providers (large-language-model and voice providers) to generate your result. We ask for your permission in the app before your first use, and data is sent only when you start one of these actions.

We use these providers only to produce your result. We do not sell this data or allow these providers to use it for advertising. AI output can be wrong or incomplete; it is informational support for your own decision, not professional advice.

3. Your Decision Data

The decisions you log are yours. We use your decision entries to deliver the app's features to you and do not sell them or use them to identify you to third parties. Aggregated, de-identified information that cannot reasonably be linked back to you may be used to improve the product.

4. Subscriptions and Payments

Premium tools are offered through an auto-renewing subscription managed by Apple through your App Store account. Payment is charged to your Apple ID, and your purchase, billing, and renewal information is handled by Apple under Apple's privacy policy. We do not receive or store your full payment card details.

5. How We Share Information

We do not sell your personal data. We share information only with service providers who help us operate the Services (for example, cloud hosting and database, AI processing as described in Section 2A, and email delivery), under terms that limit their use of it; when required by law or to protect rights and safety; or in connection with a business transfer, with notice to you.

6. Data Retention

We keep your information for as long as your account is active or as needed to provide the Services, and then for a reasonable period as required to meet our legal obligations or resolve disputes. You may request deletion at any time (see Section 8).

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can delete your account and its data at any time in the app (Settings → Delete account). Deleting your account does not cancel an App Store subscription; cancel that in your App Store account settings. To exercise any other right, contact us at info@up2usa.com. You can manage or cancel your subscription at any time in your App Store account settings.

9. Children's Privacy

The Services are intended for adults and are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. International Users

We may process and store information in countries other than your own. Where we transfer information, we take steps to ensure it receives an appropriate level of protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice.

12. Contact Us

Questions about this policy or your data? Contact info@up2usa.com, UP2U Solutions Academy LLC.